The Problem and Our Solution

No-shows cost salons time and money. Many customers forget their appointments or no longer have the appointment in their calendar. This leads to empty time slots, lost revenue, and additional effort for follow-up.

MySalon.ch solves this problem with automatic email reminders that remind your customers of their appointments in time. Studies show that automatic reminders can reduce no-shows by up to 40%.

The system sends reminders automatically based on your settings. You can configure the time before the appointment and customize the email templates individually.

Features & Functions

Fully Automatic Sending

Reminders are sent automatically via email. No manual work needed – the system takes care of everything. Online Booking.

Configurable Times

Determine when reminders are sent: 24 hours, 48 hours, or another time period before the appointment.

Customizable Email Templates

Customize the email templates to match your branding. Use placeholders for personalized content such as customer names, appointment times, and services. CRM System.

Complete Email History

All sent reminders are stored in the email history. You can always see which reminders were sent when.

Up to 40% Fewer No-Shows

Studies show that automatic reminders significantly reduce no-shows. Your appointments are better utilized and you lose less revenue.

Reliable Sending

The system prevents duplicates and ensures that each booking receives only one reminder per day. Sending is reliable via a cron job.

Benefits for Your Salon

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Fewer No-Shows: Automatic reminders reduce no-shows by up to 40%. Your appointments are better utilized and you lose less revenue through empty time slots.
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Time Savings: No more manual calls or messages needed. The system handles everything automatically. You save time and can focus on other tasks.
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More Revenue: Fewer no-shows mean more used appointments and higher revenue. The reminders help you optimally utilize your appointment capacity.
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Professional Service: Automatic reminders show your customers that you are professionally organized. Customers appreciate the timely reminder and arrive more punctually.
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Better Customer Care: Customers are reminded in time and can better plan their appointments. This leads to more satisfied customers and better ratings.

How It Works

Setting up automatic reminders is easy:

1 Activate reminders In the email settings, activate automatic reminders for your salon.
2 Configure time Determine how many hours before the appointment the reminder should be sent (e.g., 24 or 48 hours).
3 Customize template Optionally, you can customize the email template to match your branding. Standard templates are already available and ready to use.
4 Let it send automatically The system sends reminders automatically via a cron job. You don't need to do anything else – everything runs in the background.

The automatic reminders are ready to use immediately and require no technical knowledge. If you have questions, we're happy to help. Help & Setup Guide.

Frequently Asked Questions

How does automatic sending work?

The system uses a cron job that runs regularly (e.g., hourly). This checks all confirmed bookings and sends reminders for appointments that fall within the configured time period.

Can I adjust the reminder time?

Yes, you can set in the email settings how many hours before the appointment the reminder should be sent. Popular options are 24 hours, 48 hours, or 12 hours before the appointment.

Are reminders also sent for cancelled appointments?

No, reminders are only sent for confirmed bookings. Cancelled or pending bookings do not receive reminders.

Can I customize the email templates?

Yes, you can fully customize the email templates for reminders. Use placeholders for personalized content such as customer names, appointment times, services, and salon information.

Automatic Reminders for Your Salon