The Problem and Our Solution

No-shows cost salons time and money. Many customers forget their appointments or no longer have the appointment in their calendar. This leads to empty time slots, lost revenue, and additional effort for follow-up.

MySalon.ch solves this problem with automatic email reminders and optional SMS to the mobile number from the booking. That way customers are reminded in time. Studies show automatic reminders can reduce no-shows by up to 40%.

The system sends reminders based on your settings. You set the lead time in hours, customize email templates, and enable SMS separately (e.g. reminder, new booking, confirmation). SMS use your monthly inclusive allowance and purchased credits when needed.

Features & Functions

Fully Automatic Sending

Email reminders run fully automatically. Optionally enable SMS for appointment reminders and booking messages (valid Swiss mobile numbers; inclusive SMS per month by plan plus add-on credits). Online Booking.

Configurable Times

You choose how many hours before the appointment the reminder goes out—the same lead time applies to email and, if enabled, SMS reminders.

Email templates & SMS

Adapt email templates with placeholders (name, time, service, salon). SMS are short, clear texts in the booking language and complement email well. CRM System.

Emails & SMS balance

You can track sent emails in the history. Each SMS sent counts against your SMS balance (monthly inclusive allowance and purchased credits)—see your account for details.

Up to 40% Fewer No-Shows

Studies show automatic reminders reduce no-shows—by email and optionally by SMS. Your appointments are better utilized and you lose less revenue.

Reliable Sending

The system avoids unnecessary duplicates. Reminder logic runs reliably via a cron job—for email and, when enabled, for SMS.

Benefits for Your Salon

✓
Fewer No-Shows: Automatic email reminders and optional SMS reduce no-shows by up to 40%. Your appointments are better utilized and you lose less revenue through empty slots.
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Time Savings: No more manual calls or one-off messages. The system sends email and, if you want, SMS automatically. You save time for other tasks.
✓
More Revenue: Fewer no-shows mean more used appointments and higher revenue. Reminders help you use your capacity optimally.
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Professional Service: Timely reminders by email and optional SMS show you run a reliable business. Customers appreciate it and often arrive on time.
✓
Better Customer Care: Customers are reminded in time and can plan better. That means happier clients and better reviews.

How It Works

Setting up automatic reminders is easy:

1 Activate reminders In email settings, enable reminders and optional SMS (appointment, new booking, confirmation). SMS need available balance.
2 Configure time Choose how many hours before the appointment the reminder is sent (e.g. 24 or 48 hours).
3 Customize template Optionally adapt email templates to your brand. SMS texts are short presets in the booking language.
4 Let it send automatically The system sends in the background via cron: emails as usual and SMS when you have enabled them.

Email and SMS reminders are quick to set up and need no technical skills. If you have questions, we are happy to help. Help & Setup Guide.

Frequently Asked Questions

How does automatic sending work?

A cron job runs regularly (e.g. hourly), checks confirmed bookings, and sends due email reminders. SMS are also sent automatically when enabled in settings and balance is available.

Can I adjust the reminder time?

Yes. You set how many hours before the appointment the email reminder (and SMS reminder, if enabled) should be sent—e.g. 24 or 48 hours.

Are reminders also sent for cancelled appointments?

No, reminders go only to confirmed bookings. Cancelled or not-yet-confirmed bookings do not get reminders.

Can I customize emails and SMS?

You can design email reminder templates with placeholders. SMS use short system texts with the key appointment details in the booking language.

What does SMS cost?

Each SMS to a valid Swiss mobile number uses one SMS from your balance: first your monthly inclusive SMS for your plan, then purchased credits. Details and top-up are in the dashboard.

Automatic Reminders for Your Salon